We’re here to help you. If you don’t see your question answered below, feel free to contact us for more help.
Frequently Asked Question
How do credits work?
This applies to the pay as you go plan and have purchased credits. Each created video costs 1 credit. Fixes and revisions do not incur a credit charge. Credits will not expire, and you can purchase more credits at any time.
Can I cancel or change my plan anytime?
No contract. No obligation. You can cancel your subscription at any time. Annual purchases run on a one-year billing cycle with cancellation available for the following year.
How can I reach your support?
To reach our customer support team please email [email protected] and our team will be happy to help and respond as soon as possible.
What languages does Enviseo support?
You can create videos in every language except Arabic.
What file type is the video I download?
When you download a Enviseo video, you’ll receive it in an mp4 format, 1920x1080, or full HD depending on video ratio.
Is this site secure for purchases?
Yes, Absolutely! We work with Stripe and Paypal which guarantees your safety and security. All site communication and data transfer are secured and encrypted.
How long does it take to get my finished video?
We guarantee your video will be returned to you within 48 hours of your order.
What happens if I need to make changes to my video?
You may review every created video, if there is anything that needs changed or fixing we’ll be happy to make the changes for you.
What video sizes can I make?
You can have your video made in landscape, square or vertical formats.
Can I use the videos after my subscription is over?
Yes your videos are yours to use forever.
Do you save credit card details?
No. Absolutely not. Your credit card details are not stored on our servers. The information goes directly from your computer to our payment service provider.
Still have a question?
Feel free to contact our support. We are here 24/7 and you can expect your answer as quickly as possible.